| Date |
Quality
Service
Value
|
Comment |
|---|
| Sat 7 Jan |
Tom, WA15
|
| Tue 22 Nov |
Driver asked for extra delivery charge of £2 when he delivered. Which I did not pay. Service good and delivered within timescales although there was no ice cream, alternative was provided.
Tim, M90
|
|
|
Response from hungryhouse:
Hi Tim, I'm so sorry to hear about the trouble with your order - you should never be charged more than the amount shown on your order confirmation email. Our team will be working with the restaurant staff to ensure this never happens again, and in the meantime I have sent you some vouchers to cover the cost of the extra charge. [customer was also emailed.] |
||
| Fri 30 Sep |
used to be my favourite take away, after waiting over an hour there was a knock on the door saying ''no pepperoni''. we then had to wait another hour before getting a pizza after the non existing first one.
Darren, M23
|
| Sat 3 Sep |
FOOD WAS OK BUT AGAIN DIDNT RECEIVE DRINKS THAT WAS INCLUDED IN ORDER
Louise, M23
|
|
|
Response from hungryhouse:
[customer was compensated for missing drinks. customer was also e-mailed.] |
||
| Thu 1 Sep |
Forgot 2 of our items?!
N, M90
|
|
|
Response from hungryhouse:
Hi Nicola, I'm really sorry to hear that your order from Aladdin was incomplete. If you could please just get in touch with hungryhouse to let us know exactly what was missing from your delivery, our team will follow this up for you and arrange for compensation to cover the cost of any missing items. Thanks for ordering at hungryhouse, and for sharing this important feedback. [Customer was also emailed] |
||
| Sat 27 Aug |
Michel, M23
|
| Sat 27 Aug |
Michel, M23
|
| Sat 27 Aug |
Michel, M23
|
| Sat 27 Aug |
Simon, M90
|
| Sun 14 Aug |
Michel, M23
|
| 8 months ago |
didnt recieve milkshake with kids pizza meal
Patricia, M22
|
|
|
Response from hungryhouse:
[customer was compensated for missing milkshake. customer was also emailed.] |
||
| 8 months ago |
C, M23
|
| 9 months ago |
Sonia, M23
|
| 11 months ago |
Patricia, M22
|
| 11 months ago |
S, M23
|
| 13 months ago |
disgusting waited over an hour for food, it was cold and there was an item missing
Patricia, M22
|
| 13 months ago |
Rachael, M22
|
| 15 months ago |
order was wrong
had ordered a 1/4 pound chicken burger and got 1/4 hamburger chips where cold L, M23
|
|
|
Response from hungryhouse:
[customer was compensated for difference in price. customer was also e-mailed.] |
||
| 16 months ago |
A, M22
|
| 18 months ago |
didnt receive the drinks with order chips where cold
Louise, M23
|
|
|
Response from hungryhouse:
[customer was compensated for missing drink. customer was also emailed.] |
||
|
|
|
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