| Date |
Quality
Service
Value
|
Comment |
|---|
| 16 months ago |
Kumran, B18
|
| 17 months ago |
The order was nearly 20 minutes late. All the food was cold. The chicken kebab was donner meat. 1 pizza was too salty to eat, the other was burnt. The mixed kebab was OK after being heated. Never Again.
Sally, B16
|
| 17 months ago |
Was disgraceful I ordered a 5pound mix meat n chips I got one piece of donner meat 1 piece I mean seriously I know new yr is about being healthy but that's way too far very very disappointed won't order again
Dean, B15
|
| 18 months ago |
Honestly the food wasnt at all great, the chips were horrible and pretty much all of them had black bits in them, i know your gonna get a few but all of them were terrible. the fish was undercooked and sloppy, not an enjoyable experience, however the kebab was quite nice. the delivery guy was lazy and called us up to come out and collect it from his car! surely a delivery is supposed to come to you? or am i missing something! wont be using again!
James, B16
|
| 20 months ago |
James, B16
|
| 21 months ago |
food is always good.Would recommend.
Gary, B17
|
| 22 months ago |
They forgot the bottle of coke, and to put mint sauce on the kebab. But the food was really nice. Especially the fried chicken.
David, B3
|
|
|
Response from hungryhouse:
[customer was compensated for missing coke. customer was also emailed.] |
||
| 22 months ago |
Gary, B17
|
| 24 months ago |
Food was nice,however when delivery driver turned up he said he never had the correct change to give me as i had a £10.00 note. Although was only 55p i said ok,"will you be driving past during your shift"? he replied es i will so i asked could he ring me to drop my change off....Needless to say im still waiting for it....Cant say i ever liked a con artist or a thief..
Gary, B17
|
| 27 months ago |
Stu, B16
|
| 41 months ago |
A, B15
|
| 42 months ago |
I have to say this was a pretty average takeaway experience. Unfortunately part of my order was forgotten and i had to call up to get part of my meal re-delivered (which took another half an hour to come). Unfortunatley the quality of the food didn't make up for the wait. Probably will not use again unless everywhere else is closed. Disappointing.
Michaela, B16
|
| 44 months ago |
Hassan, B17
|
| 47 months ago |
delivered to wrong address and no garlic bread was given had to ring up and request it again
Adam, B16
|
|
|
Response from hungryhouse:
Hi Adam, Sorry to hear that your order was delivered to the wrong address and and the garlic bread was missing from the order and had to be re-delivered. Please accept my appologies on behalf of Chaps. I have asked our account management team to get in touch with the manager. They will try to ensure that any issues with recording delivery locations and order details accurately are ironed out. We never like to see a customer disappointed, so as an apology hungryhouse would like to offer you some vouchers to use toward a replacement meal. I have emailed these over to you, and hopefully they will make up for the inconvenience you experienced. [Customer was also emailed] |
||
| 47 months ago |
Stuart, B16
|
| 48 months ago |
Sam, B15
|
| 48 months ago |
they got 2 items from my order wrong and they were simple orders, not to mention the can of drink i asked for i got the wrong one, fish and chips tasted like rubber and was oily along side the other dishes which totalled upto £17 almost so was not pleased with the food delivered.
Karim, B1
|
|
|
Response from hungryhouse:
Hi Karim, I'm sorry to hear you did not receive your correct order on this occasion. I have checked your order in our system, and I can confirm there were no problems sending it correctly and in full to Chaps. As a gesture of apology for this unsual problem, I would like to offer you a discount on a future order through hungryhouse. I have emailed you further information on how you can claim this discount. I hope you enjoyed the rest of the food and had a good night in despite this problem. [customer emailed this response] |
||
| 48 months ago |
-The double cheese burger was salty,meat burnt and dry.there was no salad in it whatsoever.How can you have a burger without salad??
-The pizza was also way too salty and partly burnt -The strawberry cheesecake lacked taste and was still partly frozen!! I was very dissapointed and will not use this restuarant ever again. Asale, B15
|
| 49 months ago |
fantastic!
Amro, B3
|
| 50 months ago |
Wayne, B18
|
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