Hi Natalie, I'm really sorry that you experienced some issues with your order from Chino's last Sunday. I have actually spoken to the manager of Chino's directly. He has asked me to convey his sincere apologies for your disappointment, and as a gesture of goodwill he would also like to offer you 2 free popadoms and 2 free chapatis with your next order. I have emailed you details of how to claim this offer in addition to the offer of some meal replacement vouchers as a gesture of goodwill from hungryhouse. Thank you for ordering at hungryhouse and for your much valued feedback. [Customer also emailed]

Hi Sean, Sorry to hear that there was a delay receiving your order from Chino's. I have asked our account management team to get in touch with the manager. They will try to ensure that any issues with recording delivery locations accurately are ironed out. We never like to see a customer kept waiting longer than expected, so as an apology hungryhouse would like to offer you some vouchers to use toward a replacement meal. I have emailed these over to you, and hopefully they will make up for the delay you experienced. [Customer was also emailed]