An effective password is one that is easy for you to remember, but hard for others to guess.

Most of us choose a simple word that is easy to remember. Although this is common practice, it should be avoided. Hackers can guess these passwords if they know some basic personal information about us, or are armed with the most simplistic password hacking programs.

A good password is any combination of letters and numbers that cannot be found in a dictionary. Your password should be at least 6 to 8 characters long and should not have any personal information such as your name, occupation, telephone number, address or birth date. A combination of letters, numbers and symbols will work best. Make sure you use a mix of capital and lower-case letters to make your password even more difficult to crack.

Visit this link: Forgotten your ID?.

This link is also available on the Welcome page.

Visit this link: Forgotten your password?.

This link is also available on the Welcome page.

If you have forgotton your password AND the answer to your secret question there is no other way for us to confirm your identity or determine your access rights to a particular membership.

To continue using the service, join again using a different Member ID, ensuring that you choose a memorable password and secret question to save future difficulties.

As a member, you can manage your password and secret question/answer from My Profile. Press the button matching the action you wish to perform.