Find a restaurant, then click on the restaurant name or the Delivery/Collection icons for that restaurant.

This will start a new order where you can choose food from the restaurant's interactive menu.

No, we are only taking online orders at present.

No. If you want to order from more than one restaurant, submit an order to each restaurant separately.

Click the 'remove' icon () next to the item you want to remove.

Alternatively, clear the entire contents of your order with the Clear button.

As a member, you can use the Save order button when building an order. This will save your current order in Order History.

When you are ready to make some more changes or submit the order, in Order History click the Load order icon:

You can continue to modify and save your order until you are ready to submit it to the restaurant.

A saved order will remain in your Order History until it is deleted or submitted.

The final step of building an order involves choosing the time you would like to collect or have your order delivered.

The available times are based on the opening hours of the restaurant, and the average time it takes for the restaurant to prepare and deliver an order. We also adjust the available times during busy periods or for larger orders.

You will see a warning when there is only a short time left before the restaurant closes.

Yes, you can build and submit an order at any time of the day, choosing an available time for collection or delivery later that same day (based on the restaurants' opening hours).

Orders can only be submitted for the current day.

Members can edit their address and contact details using My Profile. They may also edit their current location or add a new one from the Choose time step of ordering.

When ordering as a guest you will need to provide your address details each time you order.

Yes.

As a member, you can use the Cancel button in your Order History. Then. load the order, make your changes, and submit again.

If you have ordered as a guest, the only way to change your order is to cancel it using the link in the Order pending email and then start again.

It is only possible to cancel your order until the moment it's sent to the restaurant. This time is shown in the Order pending email you receive after submitting the order.

You will receive an email with the subject "Order accepted", notifying you when the restaurant has received and accepted your order.

If you chose collection, then you should wait until you receive this email before making plans to collect your food.

If we were unable to contact the restaurant, or the restaurant is unable to accept your order for any reason, your order will be cancelled and you will notified of this via email.

If you are paying by cash or cheque, you pay the delivery driver directly.

Most of our restaurants also offer you the option to pay online, with either card or Paypal. If you choose to pay online, your card information is handled securely by a third party specialist. Your card information is not accessible by the restaurant, or any member of the team at hungryhouse, and the payment will be made to 'hungryhouse' on your statement.

Yes, you can cancel a submitted order until the point your order is sent to the restaurant.

If you have chosen the soonest available time, then the order is sent to the restaurant immediately and you will have no opportuntity to cancel the order. For this reason, you should be careful that the order is accurate and complete before submitting.

If you have ordered in advance, then you can use one of the methods described below if you want to cancel the order.

As a member, submitted orders can be cancelled from your Order History using the Cancel order button.

As a guest, you can cancel an order by clicking on the link in the Order pending email. A cancellation can only be made up until the point it is sent to the restaurant.

Contact details for a restaurant are included in the Order accepted email.

You should resolve any problem with your order with the restaurant directly.

Our service provides a way to submit and manage your takeaway orders only. We are commited to resolving any problems that occur as part of this process, but are unable to accept responsibility for the quality, accuracy or timeliness of your order once it has been accepted by the restaurant.

Please use restaurant ratings to identify restaurants who have provided an unsatisfactory service.

Any questions or complaints about our service should be submitted through the Contact Us page.

As a member, you can use the re-order button in your Order History.

There is no facility for guests to repeat their past orders as yet.