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Restaurant ratings allow the hungryhouse community to benefit from the shared experiences of its members. Each order may be rated on factors of quality, service and value by a customer. All ratings are then combined to produce an average rating for a restaurant. These are displayed in the search results once a minimum number of ratings have been received. This shows the number of orders rated by customers in the last 6 months. Ratings will automatically appear in the Search Results once a minimum number of ratings have been received for that restaurant. You can view your ratings from Order History. An average of your ratings and the community ratings are also available in the search results while finding a restaurant. Ratings are counted and compiled overnight. A rating submitted on any given day, will count toward the score published on the following day. In order to safeguard the integrity of the ratings system and produce a valid average, we only publish ratings after a certain number of ratings have been received for a restaurant. Your review should only provide feedback about the restaurant you have ordered from, as it will be published on their page. If you have any questions, comments or suggestions regarding the hungryhouse service, please contact us You can Rate and Review a restaurant every time that you buy from it. Honest, constructive customer reviews are perhaps one of the greatest strengths of our service. We hope you will write your review with the community in mind. We want people browsing our website to be able to make an informed decision before picking a local restaurant from our listings, so please go into as much detail as you can about the food and service you received. Also bear in mind that the managers of our partner restaurants frequently check their review pages, so try to offer helpful and constructive feedback that they can act on to offer better experiences to future customers. Try to stay on topic, and only describe your experience with the order being reviewed. If you explicitly advise that people should not order from the restaurant you ordered with, or if you mention a competitor restaurant, we are not able to publish your review. For a full list of house rules that your review must abide by, please click here. If you're still not sure what to write, for some examples of outstanding customer reviews you can check out our Review of the Week section. The review system at hungryhouse allows our customers to make a more informed decision when ordering a takeaway. To encourage regular, descriptive reviews and increase participation in this part of the site, we started the "Review of the Week" competition. Each week, our Customer Support team will choose entrants for the competition from the reviews submitted. The more descriptive and informative (or amusing!) the review, the more chance you have of being entered. Every Friday, the "best" review will be selected from the list of entrants, and this person will receive £25 worth of hungryhouse credit. Review of the Week ENTRANT A blue ribbon indicates the review was nominated as an entrant in the Review of the Week competition. Review of the Week WINNER A red ribbon indicates the review was one of the winners of the Review of the Week competition. |
