Food was ok, but took an hour an 25 minutes to get to us! And they weren't sorry.

This was not as bad as some of the reviews. It's a bit pricey but not bad quality and nice presentation. Delivered within the time slot. Was not piping hot but was not cold.

It was ghastly! Never again!

Flavours were delicious but waited 2 hours to the order to arrive. The food was stone cold. Such a shame.

took almost 2 hours to arrive.
was cold I had to re heat it all
gourmet hot hors doeuvres box can not have cost more than 1 pound, it was frankly rubbish.
this is the most I have spent on what I thought was a simple order and expected something better then the usual take away what I got was rubbish, I even had to pay 2.50 for delivery
the driver couldn't even work the intercom

on a plus side the box the delivered the food in was nice

Awful performance from a usually relatively reliable restaurant. 2 hours 40 to deliver cold food, half of which had been spilled inside the box. Called twice to be told the food was on its way and delay was due to poor weather - as I look out of my window the night is clear! Terrible delivery and unfortunately terrible food this time.

The food is good but the delivery took longer than the estimated time slot.

The Food was like some processed food that has been left days in a container and heated up in the microwave !
It took ages to arrive, over an hour late, and i was so shocked at how the people on the phones gave me attitude when i asked where it was ! The only decent guy was the driver who apologized, even though it wasn't his fault.

At the end of the day i can get over over worked staff, late times, but to have the end result of mush in a plastic box....no way ! Will certainly never be ordering from Gourmet Oriental again ! Shocked, and disgusted, i had to throw away my meal after one bite.

It taested old, process, and soggy ! Disgusting !

Hi,

This is a really bad takeaway establishment. It took an hour 45 mins to get here. The tempura was soggy, the soup arrived in a microwave meal wrapper and the spring rolls were horrible. We couldn't eat any of it and it all went straight in the bin. Truly awful.

the food took a very long time to arrive and the quality was just horrible. It tasted like it was cooked days before and they kept it on the fridge and then just microwaved it.

Food is good. Delivery time is acceptable too. But I just want to say two things:

1, I especially mentioned to bring a fork and spoon, but I did not see any.

2, I ordered and paid a haagen dazs ice cream, but it is missing!

Overall from its price, I probably thought it would be more professional than it actually is. Disappointed.

Food took 2 hours to arrive, bearing in mind it was only a bottle of wine and stir fried vegetables. Food was cold and totally not worth the expense or ridiculous amount of time it took. Never again!!

Worst service of any takeaway company I have ever dealt with. After waiting an hour and a half I called Gourmet Oriental to check on the food. I was told it was with the driver and I would have it soon. Half an hour later still no food and called again to find out. I was told they would try and contact the driver and call me back. 15 minutes my girlfriend called them and was told we had no right to complain because this was the first time they had spoken to us (even though we gave them the order ref and postcode) and we were informed the food was with the driver. We asked for the name of the person on the phone who told us she didn't have one! 2 hours and 45 minutes after placing the order we sent the food back and HH refunded us. I have been trying to contact a manager there for close to a week but there doesn't seem to be one! We have ordered from them previously and the service was slow but the food was pretty good for takeaway but having been treated like and idiot and lied to by staff and even after waiting so long the only way for me to get money back was to return the food and get hungryhouse to authorise a refund.

Took over an hour and a half to arrive, even though told the food was on it's way 40mins after ordering.

A very nice tasting meal was ruined by the late delivery. According to the reciept that came with the food, the order was received at 8:55pm. On the order page we were told it would be delivered by 22:20 at the latest, which although not pleased, we could understand as it was a Friday night. However the meal arrived at 11pm and unsurprisingly cold. We didn't even receive a phone call to inform us that it would be late. When the delivery arrived, it was just handed to us, without any apology. The meal was flavoured well, but unless we want to order a cold meal 2 hours in advance we will not be ordering from them again.