Response from restaurant: The customer ordered Confit duck with a duck jus, slow cooked potatoes and garlic bread. All dishes are cooked to order. We use environmentally friendly packaging as much as possible. For this reason organic slow cooked potatoes are delivered in a biobox and the duck confit in a sealed tray (because it contains a sauce that without a sealed lid would spill on the motorbike ride from the kitchen to the customer). The trays we use for spillable dishes are similar to the containers found in shops that sell ready meals. This is because these are the only containers that ensure that no spillage occurs. The difference with us is that we cook the food first and put into the trays hot and then seal the trays with a plastic lid. The other job these trays have to do is to be able to withstand hot food. All delivery companies use trays like this or a similar product. It is upsetting for us that customers whom are used to eating with their eyes can’t see past the packaging to taste the quality of the food. This is a constant battle in the food delivery business (restaurants often spend more time on plating up skills than they do on the quality of the cooking – something impossible to do in the delivery business).