Frequently Asked Questions


What is the loyalty stamp promotion?

Each time you order from a participating restaurant, you'll receive a stamp. Once you've collected 5 stamps, you'll receive a 50% discount off your next order. Once you've cashed in your discount, you can begin collecting stamps again. This means that you'll get half-off every 6th order from the same restaurant.

When can the discount be redeemed?

Stamps can be collected at any time, but the discount can only be redeemed between Monday and Thursday.

Do I get stamps regardless of how I pay for my order?

You can collect stamps for cash or card orders.

How should I pay for my discounted order?

The discount can only be applied to orders that are prepaid online.

How will I know that the discount has been applied to my order?

As you add items to your basket on your 6th order, you'll see the discount applied in the total. The cost will be clearly confirmed at every step. The discount will also show up in your order accepted email.

How can I tell which restaurants are participating?

Participating restaurants will have a special "Save 50%" icon beneath their names on the search results page.

Can the discount be redeemed on large orders?

There is no upper limit for the discounted order. You can order as much as you'd like and still get your 50% discount.

Can the discount be redeemed on small orders?

As standard, a minimum order value of £12 will be required (meaning that you pay £6 after the discount is applied).

If the restaurant that you've collected stamps from normally accepts orders with a minimum order for delivery of less than £6, then the minimum order at that restaurant will be reduced.

How long do I have to use my discount?

Each stamp is valid for 12 months. So, to receive a discount, you would have to order from the same participating restaurant 6 times within one year.

Are certain dishes excluded from the discount?

Some restaurants do not offer the discount on set meals, meal deals and alcohol, since there is often little margin on these items.

Can I earn more than one stamp on a single day?

No, you can only earn one stamp per restaurant per day.

Do I have to be a member to collect stamps?

You can collect stamps as a guest but, to redeem your discount, you'll have to upgrade to a member account.

How do I keep track of how many stamps I've collected?

Your stamps will automatically be tracked on our site. In the search results page, you'll see your stamps beneath the restaurant's name. If, for example, you've collected 2 stamps from a restaurant, you'll see 2 ticks beside that restaurant's name. When you've collected all 5 stamps you need, you'll see 5 ticks and the discount offer will automatically show up as available.

What happens if the restaurant decides to stop participating in this program?

To ensure that you aren’t left with stamps you can’t cash in, you will have 15 days after the restaurant opts-out to cash in any stamps you've collected while they were participating in the promotion. Each stamp means a 10% discount. So if, for example, you've collected 3 stamps when the restaurant opts-out, you have 15 days to order and receive a 30% discount.

You'll be informed by email if a restaurant from which you've collected stamps has decided to stop participating in the program. This email will say how many stamps you have collected and by what date you have to use them.

When can I start collecting stamps?

When you see the "Save 50%" icon beneath a restaurant's name, any order from that restaurant will automatically earn you a stamp.

Try our Free iPhone app for faster ordering iPhone app now available
Try our Android app for faster ordering Android app on Google Play
Sign in
Your hungryhouse Member ID



... or your Facebook account
You can sign into hungryhouse with your Facebook details. Then as you use our site, we'll store your preferences, addresses, and order history for a smoother experience and faster checkout.
Facebook
If you already have a hungryhouse membership, sign in to the left. You can then link your Facebook account on the My Profile page, as explained in our FAQ.

Why become a member?

  • Save your details for faster, easier ordering
  • One-click re-ordering of previous meals from your order history
  • 'Like' restaurants, to make it easier to find them next time you visit hungryhouse
  • Leave personalized notes about any restaurant - eg "their pork balls are amazing!!"
  • Opt-in for email updates of special offers and new menus in your area

Join now

Own a restaurant? Contact us