Hello---
This was an 86 pound sterling order for our family to enjoy on New Years Eve before going out. Food was delivered on time. Unfortunately that was the only pleasant experience with this order:
General Tso's Chicken was a very dry, hard, rubbery chicken dish with NO sauce. It was the worst General Tso's I have ever had;
Pepper Fillet was actually worse. We couldn't chew it or cut it with a knife. Imagine cutting a slice from your Michelins and serving it and you will get the picture;
The Roast Pork with Chili Oil was OK in terms of tenderness but was so extremely HOT (spicy) there were tears running our faces---for the record, this family loves spicy food and regularly enjoys Szechuan restaurants and very hot curries. The Roast Pork also went straight to the bin.
The King Prawns in garlic sauce were normal and edible.
The Dim Sum platter was disgusting, must have been assorted leftovers from other customers.
The Grilled Pork dumplings were edible due to the tasty filling but the Vegetable Dumplings were wrapped in such thick dough that they also got thrown out.
Incredibly, the Steamed Rice (2 large portions) was simply excellent.

I say this this with all due respect to all concerned: This was the single worst Chinese food experience we have had in the last 10 years.
DO NOT EVER UNDER ANY CIRCUMSTANCES ORDER FROM THIS SO CALLED RESTAURANT.
SHAME ON YOU Mr Ma.

I ordered from Mr. Ma tonight (Friday). I've never had a problem with them previously, but tonight they've missed the entire delivery window. I ordered at 7:04pm and the delivery was supposed to be due between 7:30pm-8:30pm. It's now 9:10pm and I still haven't received my order. This is unacceptable. I called the restaurant at 8:30pm and they said it would arrive in 20 minutes. I called again 30 minutes later and they said the driver just left 5 minutes prior. They just apologized with no consideration for refund or anything. I understand it's Friday, but don't accept the order window if you can't meet it. While the food is good, it's not the best service.

Mr Ma usually has decent food, but this time the crispy duck was 90% skin and almost no duck (and wholly inedible) and the dim sum were horrible. The dumplings were, as usual, great, which is why I chose poor instead of awful for food quality, but on the whole this was really disappointing from a place that has done much better.

The food has always arrived on time at the beginning of the delivery window and piping hot. Great service and the food is pretty good too! It must be a UK thing but vinegar is not the sauce that should be provided with dumplings but I guess I'm just spoiled with my US chinese food. Either way, we keep coming back to Mr. Ma!