First, please make sure you have the most up-to-date app downloaded. If so, refresh the app before trying again.
For website hiccups, it is best to clear the cache in your web browser or try an alternate browser — we find that Google Chrome and Mozilla Firefox work best!
There may be a payment issue, in which case it is best to contact your payment provider directly to work out if the payment is being blocked for security reasons.
If you still have no success then please contact us so a member of the Customer Care team may offer assistance and, if necessary, report the issue to our resident tech geniuses to investigate.