Frequently asked questions
Payments and refunds

I need a refund, what happens next?

Sometimes you may require a refund. We are here to help when this kind of stuff happens. If you require a refund on a cash order the best thing to do is contact the restaurant directly. The money was paid to the driver and not to hungryhouse and we cannot issue a cash refund.

If you have paid online then you are welcome to call us. If your order is refunded on the same day it was placed, the refunded money will stay on your hungryhouse account for the remainder of the day. This is in case you would like to place another order on that day. If no order is placed, the money will automatically be refunded to your bank account. This may take up to 3 working days to appear in your account.

If the refund is made after the day the order was placed, we will issue the refund to your bank account immediately. The money may take up to 3 working days to appear in your account.

Why do I have to pay a card fee?

The restaurant is charged this fee by the credit card company. Some restaurants choose to absorb this charge while most choose to pass this on to the customer. The fee is typically 50p - 75p per transaction. If you come across an unusually high card charge then please do inform us about this.

How can I pay for my order?

You can pay online while placing the order. We accept credit cards and PayPal, as well as Apple Pay and Android Pay if you're ordering via an app. Onlne payments are securely processed using bank-grade encryption. You can also pay by cash directly to the driver.

I've paid with PayPal and need a refund

If  you have paid via PayPal with a credit or debit card the refund will be applied to your bank account. This may take up to 3 working days to appear.

If you paid via PayPal with a bank account or PayPal balance the refund goes into your PayPal account. This is instant. If you paid with a bank account and want this returned to your bank account you will need to request that PayPal transfer this money back to your bank account.

Why do I need to pay a delivery charge?

The delivery fee is decided by the restaurants. Some restaurants offer free delivery. This can be found on the menu listings. You can also search specifically for restaurants that offer free delivery by using the filters on the left hand side of the menu listings.

If you think you have been overcharged on the delivery then you can fill in the price guarantee claim form. We require that all restaurants offer the same prices on hungryhouse as they do in store. You may be entitled to a refund of the delivery charge. Here is the link to the claim form