I need a refund, what happens next?

Sometimes you may require a refund. We are here to help when this kind of stuff happens. If you require a refund on a cash order the best thing to do is contact the restaurant directly. The money was paid to the driver and not to hungryhouse and we cannot issue a cash refund.

If you have paid online then you are welcome to call us. If your order is refunded on the same day it was placed, the refunded money will stay on your hungryhouse account for the remainder of the day. This is in case you would like to place another order on that day. If no order is placed, the money will automatically be refunded to your bank account. This may take up to 3 working days to appear in your account.

If the refund is made after the day the order was placed, we will issue the refund to your bank account immediately. The money may take up to 3 working days to appear in your account.

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