My order is late

Try as we do to get your food to you on time, some things are sadly out of our control, meaning that delivery orders can occasionally be delayed.

The ETA can sometimes change but if the restaurant needs to extend the delivery time, hungryhouse will send you a notification.

If the food is over 10 minutes after the expected ETA, call the restaurant to check if the order is on its way. We're always happy to liaise with the restaurant on your behalf.

Reports of order delays allow us to better track restaurant performance and to implement support and improvements. 


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