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New Oriental City in Sale
196 ratings

17:00 - 22:55

Current Deal
10% off orders over £20 for first time customers friday to sunday

Customer reviews of New Oriental City

Q - Quality of Food S - Speed V - Value for Money
Response from restaurant: Dear Michael and family, First of all thank you for giving us a try, we appreciate you trying us out. Your assumption about it sweating in a cool-box is somewhat inaccurate, since you live close to 4 miles from us, your order was cooked and only placed into the delivery box as it left the shop to be delivered to you, around 10 mins before the time it was due.From our conversation with the driver, she had arrived around 12 mins later than the time we had initially offered due to us having 9 separate HH orders to manage, this we are sorry about, it has always been the busiest part of the week on Fri and Sats. You indicated this delivery time-frame was acceptable, when we offered it to you as you placed the order with us around 8.10pm, to which we quoted you a 1hr and 30 to 40 mins delivery time. From a conversation with the chef, you ordered around 4 items, whilst we threw in a double bag of prawn crackers and possibly some premium quality Chocolate toffee sweets for you of around four pounds sixty in extra value, for free. The lady who called us on around 10 + mins after the driver had left, seemed frantic about it being kept in a professional hot n cool box which we have served our clients with over 14 years without issue and that we had to drive 10 mins to your residence....which I attempted to explain was necessary since you lived nearly 4 miles away from us. We must've served around nine to twelve HH orders that evening alongside double that from our own direct order clients and everyone else appeared happy. We're sorry you didn't enjoy part of your meal, but as you didn't mention the other items incl the half aromatic duck and the three sets of free goodies can we assume you were happy with them? We thank you again and wish you well for trying us out us and hope you find a place that will match your culinary tastes. Warm Wishes New OC.
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