Privacy Policy




    1. 1.1. When you visit the Website or use the Service to make an Order from a Restaurant through the Website, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us.

    2. 1.2. By accessing HUNGRYHOUSE information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device including, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any HUNGRYHOUSE mobile application, through your mobile's browser or otherwise.


    1. 2.1.1. We will use your information in the following ways:

      1. your information will enable us to provide you with access to the relevant parts of the Website and to supply the Service;

      2. 2.1.2. it will also enable us to bill you and enable us and/or a Restaurant with whom you have placed an Order to contact you where necessary concerning the Service. For example, we and/or the Restaurant may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.), or through our app;

      3. 2.1.3. we will also use and analyse the information we collect so that we can administer, support, improve and develop our business;

      4. 2.1.4. for any other purpose whether statistical or analytical and to help us prevent and investigate fraud to and meet our on-going regulatory, legal and compliance obligations;

      5. 2.1.5. we may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website or the Service;

      6. 2.1.6. unless you tell us not to, to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail, on the Website, using social media, push notifications via our app, or by any other electronic means.

    2. 2.2. Our use of your information as described above is permitted by applicable data protection law because it is:

      1. 2.2.1. necessary for our legitimate interests in pursuing the purposes set out in 2.1.1 to 2.1.6 above, such interests in each case not being overridden by your privacy interests;

      2. 2.2.2. in some cases, necessary to meet our legal or regulatory responsibilities as set out in 2.1.4 above, such as disclosures to authorities, regulators or government bodies referred to above; or

      3. 2.2.3. in some cases, necessary for the performance of a task carried out in the public interest; or

      4. 2.2.4. in limited circumstances, processed with your consent which we obtain from you from time to time.

    3. 2.3. Please note that if you submit Reviews regarding the Website, Service and/or Restaurants, we may use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).

    4. 2.4. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.


    1. 3.1. We typically share your information with the following recipients:

      1. 3.1.1. our suppliers, including providers of printing, communication, finance and credit card processing, IT and hosting, marketing services or other providers of services to us;

      2. 3.1.2. the JUST EAT group; and

      3. 3.1.3. any Restaurants that you have placed an Order with so as to allow the Restaurant to process and deliver your Order.

    2. 3.2 If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

    3. 3.3 We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Restaurants or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.


The use and disclosure of your information for the purposes referred to in 2.1 above may involve transferring your information to countries outside of the European Economic Area.

In those cases, except where the relevant country has been determined by the relevant public authority to ensure an adequate level of data protection, we will ensure that the transferred information is protected in compliance with applicable data protection rules. To ensure an appropriate level of protection, we typically use a data transfer agreement in the appropriate standard form approved for this purpose by the European Commission. Further details of these transfers and copies of these agreements are available from us on request.


    1. 5.1. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

    2. 5.2. Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.

    3. 5.3. The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    4. 5.4. We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across the JUST EAT group. In some circumstances, it is also a legal requirement for us to do so. We will never retain your information for longer than is necessary.


    1. 6.1. You have rights under data protection law of access to and rectification or erasure of your personal data and to restrict its processing, to tell us that you do not wish to receive marketing information, and (in some circumstances) to require certain of your information to be transferred to you or a third party. To the extent that our use of your information is based on your consent, you have the right to withdraw your consent.

    2. 6.2. You also have the right to object to our processing of your personal data.

    3. 6.3. If you have any questions or wish to exercise any of the above rights, you may send an email to You can also use this e-mail address if you wish to make a complaint about how we process your information.

    4. 6.4. You can also lodge a complaint about our processing of your personal information with the Information Commissioner’s Office (


    1. 7.1. This Privacy Policy was last updated on 27 February 2018.

    2. 7.2. Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through any other channel depending on how we normally communicate with you.

  1. 8. CONTACT

    1. 8.1. All comments, queries and requests relating to our use of your information are welcomed. Please contact us by one of the following means:

By email:

By post: 78 York Street, London, W1H 1DP

By phone: 020 3870 2371