Terms of Use
  1. Introduction

Last updated 30 August 2017.

This website (the "Site") is owned and operated by hungryhouse.com Ltd. Your access to, use of, placing of an order, linking to the Site, use of software or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, exit this Site.

Your Access to the Site constitutes your agreement to be bound by the Terms of Use and Privacy Policy. We collect, use and store data in accordance with our Privacy Policy. We reserve the right to amend the Terms of Use at any time without notice and you should periodically refer to them on this page and elsewhere on this site.

These Terms of Use apply to the use of this website ("Site"), and by accessing this Site and/or placing an order you agree to be bound by the terms and conditions set out below.

The Terms of Use of this Site do not affect your statutory rights as a consumer.

"You", "Your", “User” and “Users” means the person using this Site to order goods and subject to these Terms of Use.

"hungryhouse.com", "We", "Us", or "Our" means:

hungryhouse.com limited
Registered in England and Wales at Chester House, Fulham Green, 81-83 Fulham High Street, London, SW6 3JA.
Company Registration No. 4837025. VAT Number 882 4016 27.

 

“Partner Restaurant” means the restaurant that you order your food from.

  1.  Our Services

The purpose of this Site is to provide a simple, convenient and cost-effective service to hungry consumers, linking them to restaurants in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button.

By joining, members can view their order history, rate past orders and earn discounts.

 

Access to our Site can be restricted, removed, blocked or otherwise prevented at our sole discretion and without prior notice to You.

 

We expect good standard of food from our Partner Restaurants, however, hungryhouse.com is not responsible for the preparation, handling or cooking of food and this remains the sole responsibility of the Partner Restaurant. Hungryhouse.com is not liable for the quality of food or other goods, the portion size, or any complaint arising out of the perceived status of the food or other goods including any alleged cases of food poisoning. If you believe there has been a case of food poisoning, this should be reported to the Food Standards Agency (FSA) for investigation.

 

We regret that hungryhouse.com accepts no liability for, and is unable to offer refunds or compensation, based on the standard of the food, including in cases of alleged food poisoning. However, a refund may be processed on behalf of the Partner Restaurant where the payment was made through our Site if the FSA determines that a case of food poisoning has occurred.

  1. Placing an Order

Hungryhouse.com endeavours to deal with reputable third parties who provide a quality service, however hungryhouse.com accepts no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the responsibility of the customer to thoroughly check the supplied goods before agreeing to pay for an order.

All questions regarding goods shown on this Site should be directed to the Partner Restaurant.

After you submit an order to us, we will give you an Order Number and send the details of this order in an email. Please note that this is acknowledgement that your order has been placed, not acceptance.

We require a valid UK mobile phone number and a working email address from You as all communication regarding your order will be sent via email and SMS. You agree to take particular care when entering your phone number and email address and warrant that the information you supply is accurate. Incorrect personal details may lead to problems or delays in delivery. Neither hungryhouse.com nor the Partner Restaurant are liable to refund or replace your order if we are unable to contact you.

Acceptance of your order will only occur when we send you an SMS (or Push Notification, for App users) confirming that the Partner Restaurant has received and accepted your order. Once the Partner Restaurant accepts your order this constitutes an agreement between you and the Partner Restaurant. If the Partner Restaurant is unable to fulfil your order you will receive an SMS (or Push Notification, for App users) stating that your order has been unsuccessful.

All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time estimated, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

If You suffer from any allergies or intolerances, it is your sole responsibility to contact hungryhouse.com or the Partner Restaurant to inform us when you are placing your order. If you decide to contact Us we will use reasonable commercial endeavours to inform the Partner Restaurant on your behalf. Notwithstanding this, hungryhouse.com does not guarantee that your food or goods are free from allergens and accepts no liability irrespective of whether you have informed Us or the Partner Restaurant or not.

Members can track the progress of their orders by viewing their Order Status.

  1. Delivery

All deliveries are the sole responsibility of the Partner Restaurant that accepts Your order.

All stated delivery (or collection) times are estimates only and are subject to change at any time without prior notice. Hungryhouse.com is unable to guarantee delivery (or collection) times, however We will inform you if there is an unexpected delay.

Neither hungryhouse.com nor the Partner Restaurant shall be held liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery (or collection.)

If the Partner Restaurant wholly fails to deliver Your order, You should contact the Partner Restaurant in the first instance to attempt to achieve a resolution. In the event You cannot resolve this directly with the Partner Restaurant, please get in touch with Us no later than 24 hours after the non-delivery so we can contact the Partner Restaurant to confirm the non-delivery prior to arranging a refund.

  1. Price and Payment

All prices are subject to change and all goods are subject to availability.

All prices are inclusive of VAT and stated in Pounds (Sterling).

Hungryhouse.com expects Partner Restaurants to provide accurate prices, delivery zones, delivery costs, trading hours and special offers, however, We are unable to guarantee the accuracy of this information as it is controlled by the Partner Restaurant. Hungryhouse.com accepts no liability for any losses, costs, damages, charges, or expenses arising out of incorrectly stated information.

Partner Restaurants have discretion to remove or alter special offers or discounts at any time without prior notice to You. Hungryhouse.com accepts no liability for any loss you suffer as a consequence of a Partner Restaurant removing or altering a special offer or discount and is unable to provide compensation.

Payment can be made through the Site using credit or debit card, Paypal, or by cash on delivery.

Where you opt to pay by credit or debit card, you agree to allow Us to process the payment as an agent of the Partner Restaurant. Card charges or fees are calculated in accordance with the Partner Restaurant’s policy and will be displayed clearly in your order summary.

Where you opt to pay by cash, funds are collected and held exclusively by the Partner Restaurant.

  1. Cancellation

You have the right to cancel an order up to the point the order is sent to the Partner Restaurant. Normally, this is approximately 45 minutes before the time you requested delivery or collection of the order.

You must cancel the order by contacting hungryhouse via live chat or by phone.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

Hungryhouse.com and our Partner Restaurants reserve the right to cancel any order before or after acceptance.

In the event that We or a Partner Restaurant decide to cancel your order we will inform you by SMS (or Push Notification, for App users). If You were signed in to a member account at the time you placed your order and you paid online, you may re-use the funds with any other Partner Restaurant on the Site. If you chose not to re-use the funds within the same day, if there are funds remaining after you re-ordered or if you were signed in as a guest, the funds will be refunded to you. Refunds can take between 3-5 working days, or longer, depending on your card issuer, bank or Paypal.

Cash refunds are exclusively dealt with by the Partner Restaurant

Any orders placed after your access to our Site has been restricted, as provided by clause 1, will be automatically cancelled and refunded. Refunds can take between 3-5 working days, or longer, depending on your card issuer, bank or Paypal.

Once you receive your order, if you are unhappy with it for any reason you should contact the Partner Restaurant in the first instance to attempt to achieve a resolution. In the event that You cannot resolve the problem, please get in touch with us as soon as possible on the same date you place the order, so that we can contact the Partner Restaurant and attempt to achieve a resolution. Please keep the order so that it can be returned to the Partner Restaurant if required.

Neither hungryhouse.com nor Partner Restaurants are able to expedite the refund process beyond the timeframes stated above.

 

Exclusion of Right of withdrawal

 

You have no right to withdraw your food order towards the restaurants, if and when it concerns the delivery of goods, which

 

a) are liable to deteriorate or expire rapidly, or

b) are made to the consumer’s specifications or clearly personalized.

 

Deviating agreements have not been made between you and the restaurants.

 

  1. Disclaimers and Limitation of Liability

To the extent permitted by law, hungryhouse.com provides this Site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site, or that it will be timely or error-free, that defects will be corrected, or that the Site or server that makes it available are free of viruses or other harmful components.

 

Subject to the previous paragraph, neither hungryhouse.com nor hungryhouse directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.

We will make every effort to ensure all information displayed on Site and in our apps is accurate at all times however we are unable to guarantee all information is correct, up to date or complete

 

Data transmission over the internet is not entirely secure. We take steps to ensure security however you agree that submission of your data is at your own risk.

 

Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.

  1. Alcohol and Cigarettes

Pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18. Cigarettes are not for sale to minors under the age of 16. Orders containing either alcohol or cigarettes can therefore not be accepted from minors.

  1. Intellectual Property

You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.

All copyright, trade marks and other intellectual property rights in this Site and its content (including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to hungryhouse.com or otherwise used by hungryhouse.com as permitted by law.

hungryhouse.com and the hungryhouse logo are trade marks of hungryhouse.com ltd.

  1. Indemnity

You must indemnify and hold harmless hungryhouse.com, its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.

  1. Availability

This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

  1. Third Party Sites

This Site contains links to other websites. Those websites are not under the control of hungryhouse.com and hungryhouse.com is not responsible for the practices, content or availability of such websites. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site. We provide the links as a convenience only. If you decide to access linked third party websites, you do so at your own risk, and we will not be held responsible or liable for any loss or damages caused by use of or reliance on any contents, goods or services available on such websites.

You may provide a non-framed link to this Site from any other business or service website but not in any way which gives the impression that we are associated with or have approved such other site, unless expressly agreed to by ourselves in writing.

  1. Limitations of Use

This Site is intended to be accessed by persons located in the UK and we make no representation that any information, materials or functions included in this Site are appropriate for use in any other jurisdiction.

By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or
contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To use our service you must be over 18 years of age.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should
contact us immediately.

You may not use the Site for any unlawful or unauthorised purpose, including without limitation:

o   distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material

o   transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice.

o   Interfering with any other persons use or enjoyment of the Site.

o   Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorised access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.

 

  1. Feedback and User Submissions

We do not solicit nor wish to receive any confidential or proprietary information from you. Nor do we wish to receive any creative materials, ideas or suggestions other than those we specifically request.

If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever. 

  1. Customer Ratings

The ratings contained on this Site are for informational purposes only and do not constitute advice. Nor should you rely on ratings to make (or refrain from making) or take (or refrain from taking) any action. Ratings are the opinions of customers who have ordered through the Site, and any statements, advice or opinions made by such customers are those of such customers only.

  1. Taste Tests


Each Taste Test offer provides a member with a discount on their customer's first purchase only from a participating restaurant. The rate of discount offered by participating restaurants may differ on a restaurant by restaurant basis (20% is an indicative figure). The actual discount on offer will be clearly displayed alongside the search results of participating restaurants.

Rates of discount may change without notice, and the offer may be withdrawn either from individual restaurants or from the whole of hungryhouse.com without prior notice and with immediate effect. In such circumstances, all remaining discounts will be void and no compensation will be due.

The offer is available to hungryhouse.com members only, and can only be claimed by ordering through hungryhouse.com. Only 1 taste test may be used per order, and the offer is non-exchangeable. The offer may not be combined with any other promotional rate offer. Additionally, the offer may not be available with certain items on a restaurant's menu - typically, but not limited to the normal "specials offers" (also sometimes referred to as "meal deals") which can be ordered from some participating restaurants.

  1. Loyalty Stamps

Members of the Site have the opportunity to collect loyalty stamps when ordering from participating restaurants (indicated by the presence of a special icon).

A loyalty stamp is earnt when an order is placed with a participating restaurant on the Site and the order is Accepted and filled by the given restaurant. Stamps are collected against individual restaurants, so a stamp from restaurant A applies only to restaurant A, and may not be redeemed at restaurant B, or any restaurant other than restaurant A.

You may earn a maximum of 1 stamp per restaurant per day. Once you have collected a total of 5 or more stamps against a single restaurant, you are able to exchange them for a 50% discount on your next order from that restaurant. Please note that whilst you can earn stamps on any day of the week that you order, they can only be redeemed Monday - Thursday.

Rates of discount may change without notice, and the offer may be withdrawn either from individual restaurants or from the whole of the Site without prior notice and with immediate effect. In such circumstances, any discounts due and stamps collected will be void, and neither the restaurants nor hungryhouse.co.uk may be held liable for any losses incurred as a result.

Stamps have no cash value. The offer is non-exchangeable, and may only be used as described in these Terms of Use.

  1. TERMS AND CONDITIONS for hungryhouse promotions
  1.  
    1. Winners will be responsible for ensuring they are able to accept the prize, as set out and in accordance with these terms and conditions.
    2. Failure to claim a gift, prize or other promotional item by the time or in the manner specified for the particular promotion (or if no time is specified, within 28 days from the promotion closing date) will make any claim invalid and hungryhouse may re-allocate the prize. No responsibility is accepted for entries damaged, lost or mislaid and proof of posting will not be accepted as proof of delivery.
    3. Competitions and promotions are open to individual residents of the UK aged 18 or over, except employees of hungryhouse.com ltd, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with this competition, including the third-party promotional partners.
    4. Winners are selected at random, unless stated other wise.
    5. Completion and submission of an online competition entry form will be deemed acceptance of these terms and conditions.
    6. The promoter reserves the right at any time to cancel, modify or supersede the competition (including altering prizes) if, at its sole discretion, a competition is not able to be conducted as specified. The promoter reserves the right to substitute a prize of equal value in the event that circumstances beyond its control make this unavoidable.
    7. These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
    8. The Promoter of the competition is hungryhouse ltd. Hyde Park House, 5 Manfred Road, London. SW15 2RS. The prize fulfilment is managed by hungryhouse ltd. Hyde Park House, 5 Manfred Road, London. SW15 2RS.
    9. All standard terms & conditions apply

 

  1. Termination

We reserve the right to decline a new registration, terminate your right to link to the Site, remove you as a user of this Site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to us or our partner restaurants we may take any action deemed necessary to prevent such a liability or loss from occurring.

If we terminate your right to link to the Site you must cease linking to the Site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this Site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

Please note that we have the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.

  1. Enforceability

If any part of these Terms of Use are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use.

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

  1. Governing Law

The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by English law and any dispute shall be resolved exclusively in the courts of England.


We recommend you print a copy of these Terms of Use for your future reference.

If you have any questions regarding these Terms of Use or any aspect of our service please
Contact Us.